Job Purpose
As a Junior Pension Administrator, you will be responsible for supporting the pension administration team in the administration of pension plans. You will be responsible for ensuring compliance with regulatory requirements, maintaining accurate records, and providing high-quality customer service.
Main duties
- Processing requests in line with the company’s checklists and procedures.
- Inputting and updating the Company’s system with any changes to our members’ records and ensuring the system is always kept updated.
- Maintaining client records accurately and in line with company and regulatory requirements.
- Monitoring of Company’s Mailboxes such as but is not limited to – Valuations mailbox, pensions mailbox and save emails that are sent from these mailboxes
- Be an effective and reliable point of contact for members and advisers constantly striving to provide an excellent customer experience.
- Assisting with the processing of day to day requests and instructions received from members, advisers and third parties.
- Responding to general queries and following through on any requests received.
- Liaising with third parties in connection to pension payment requests and queries on our members’ investment policies.
- Assisting with ad hoc projects as required.
- Assisting with general queries received from Financial Advisors, Business Development Managers and third Parties.
- Any other related or ad hoc duties as may be requested from time to time by the Line Manager.
Qualification, Experience and Skills
- HSC holder
- At least 1 year of experience in administration would be preferred
- Good knowledge of Microsoft Office tools
- Good communication skills in English and French
- Good organisational and interpersonal skills
- Accurate with good attention to detail
- Be flexible and ability to adapt easily
- Strong commitment to organisation effectiveness and service delivery
- Proactive approach to work
- Ability to multi-task and work under pressure
- Good time management skills
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance the workload.
The Sovereign Group is proud to be an equal opportunities employer and encourage diversity throughout our company. We will not tolerate discrimination against protected characteristics (gender, age, sexual orientation, race, religion, disability, parental status, maternity etc). We ensure that no member of staff or any job applicants are treated less favourably than anyone else.
Equal Opportunities apply in all our working conditions including pay, hours of work, holiday entitlement, sick pay, recruitment, training, promotion etc.
