Job Purpose
As an Administration Manager, you will be responsible for overseeing the Administration Department’s functions and ensuring its smooth operation. This includes managing budgets, resources, Service Level Agreements (SLAs), and operations, while implementing effective administrative policies and procedures. You will also collaborate with other departments within the organization and lead a team of administrative professionals. Your ultimate goal will be to ensure the department operates efficiently to support the organization’s broader objectives.
Main duties
- Lead, coach and review the work of the administration team. Ultimately to provide direction to the administration team in all areas of their work. The Administration Manager is also responsible for identifying training needs and foster professional development within the team
- Manage quality assurance processes and work towards continuous improvement in operations.
- Manage the collection of data to update metrics in order to attain productivity targets, reduce cost per unit, eliminate errors, and provide outstanding customer service
- Managing day-to-day operations of the department
- Participate in interviews for hiring new administrative team members.
- Develop and implement best practices, guidelines, processes, checklists, and procedures.
- Responsible for direct contacts with key clients and complaints handing – both with clients and our internal Business Development Managers (BDMs)
- Build and maintain excellent communication and relationships with clients / BDMs.
- Collaborate with other departments to improve services and ensure efficient delivery to clients.
- Ensure that the clients are billed accurately, assist the team to identify any upselling or cross selling opportunities. The Administration Manager is responsible to ensure the team meet the activity fee target. Ensure accurate client billing, identify upselling or cross-selling opportunities, and ensure the team meets activity fee targets.
- Ensure adherence to internal procedures and controls.
- Assist Compliance in the onboarding of clients as well as assisting the BDM in answering client onboarding queries
- Responsible for the application and servicing of Special Licence clients
- Act as a signatory for both STML & STSML, and as a bank signatory for STML.
- Act as a member of our Risk committee
- Escalate any potential issues/ litigation/ problems to the board
- Any other duties as deemed necessary by the board
Experience:
- 10 years of experience in Global Business Sector with a focus on administrative functions
- Proven track record in managing personne
- l, budgets, and resources.
- Experience in implementing effective administrative policies and procedures
- Must be an approved officer of the Financial Services Commission (FSC).
Skills:
- Dynamic, flexible, self-motivated with excellent organizational skills
- Excellent communication skills and technical abilities
- Strong leadership skills to manage a team of administrative professionals and collaborate with other departments
- Excellent organizational and analytical skills to manage multiple priorities simultaneously. Demonstrate a problem-solving mindset
- Ability to adapt to change, and work in a fast-paced environment
- Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
- Good people management skills
Qualifications:
- Bachelor’s degree in law, Management or Business Administration, LLB, or a related field.
- Professional Qualification such as ICSA/ STEP or ACCA
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods or otherwise to balance the workload.
