Administrator

JOB DESCRIPTION

This role primarily involves the administration of local secondary pension schemes, including Your Island Pension, and reports to the Occupational Pensions management team.

RESPONSIBILITIES

Responsibilities include the day-to-day administration of local secondary pension schemes with an insight into the administration of international occupational schemes.

DUTIES (include but are not limited to)

The “life cycle” of a pension:

• Assisting with the onboarding of new clients and members.
• Assisting clients with enrolling their employees.
• Monitoring bank accounts and processing contributions.
• Preparing investment instructions and liaising with fund administrators.
• Processing pension transfers.
• Handling queries and requests from clients, members and third parties.
• Supporting clients and members with access to and use of online systems.
• Paying benefits to members and beneficiaries.

Senior Administrator duties (not relevant for the Administrator role):

• Supporting the management team with the training and development of junior staff.
• Proposing, testing and applying process improvements with the management team.
• Acting as an Authorised ‘B’ Signatory on successful completion of probationary period.

Other duties:

• Following processes to ensure accurate administration and record keeping.
• Understanding and applying client due diligence requirements in line with policies.
• Preparing documents for review and signoff by signatories.
• Developing knowledge of the team’s products and services.
• Delivering quality results whilst being mindful of deadlines.
• Undertaking training as required.
• Supporting the team with system testing when required.
• Taking responsibility for personal development in line with agreed objectives.
• Undertaking other duties that arise from time to time in accordance with the demands of the role and development of the services provided.

“Quality of life” duties:

• Working collaboratively with others in the Sovereign Group, including the management team, the Accounts, Compliance and Legal teams, and colleagues in other offices.
• Helping to build a trusting and respectful working environment.
• Helping to maintain a reputation for reliability.

CORPORATE VALUES

The Sovereign Group Mission, Vision, Values & Goals should be supported by all staff.

• Mission = Listening. Understanding. Planning. Delivering.
• Vision = To be the best at helping our clients achieve their aspirations.
• Values =
  • Superior Service
  • One Team
  • Versatile
  • Ethical
  • Respect
  • Expertise
  • Independent
  • Grow
  • Nimble

• Goals =
  • Grow Sovereign Organically and through acquisition
  • Operate collaboratively, driving efficiency, consistency, knowledge, sharing and group cross selling
  • A leading provider for our financial solutions in all our jurisdictions
  • Leveraging our success to invest in our people and our infrastructure
  • Strive for excellence

Person specification

The ideal role holder:

• Is hard-working.
• Is well-organised.
• Has good communication skills.
• Works well in a team.
• Has a focus on client service.
• Is familiar with Microsoft Word and Excel.
• Shows an attention to detail.
• Has effective time management skills.
• Is comfortable working with numbers.
• Has a flexible approach to working hours.
• Has a willingness to learn and understand new software and systems.