5 questions with Louiza Nourmi, Head of Corporate Administration, Cyprus

Louiza joined The Sovereign Group in November 2022 as a Client Relationship Manager. With 15 years of experience in the corporate field under her belt, Louiza has the vast knowledge and hands-on experience required to best service corporate entities and trusts. This includes, but is not limited to, fully handling the establishment, administration and maintenance as well as any other supporting service needed. “I learned to work in a fast-paced environment with a variety of different client portfolios,” she tells us. In May 2024, Louiza was promoted to Head of Corporate Administration, recognising her dedication and skill in delivering exceptional service.

1. Louiza, congratulations on your recent promotion to Head of Corporate Administration! Can you share with us what this new role entails and how it aligns with the strategic goals of The Sovereign Group?
    
   Thank you for your kind words! I am excited about my new role as Head of Corporate Administration. In this position, I will oversee the administrative functions in the office in coordination with the rest of the Sovereign Group, ensuring efficient and effective operations. My responsibilities include managing our administrative team, streamlining processes, and implementing best practices to enhance productivity and support our strategic initiatives.I will focus on improving efficiency, promoting teamwork, and using technology to support our goals. By enhancing our administrative functions, we aim to help all departments achieve their targets and drive company growth. I look forward to contributing to the success of the Group.

2. With 15 years of experience in reputable law firms, corporate services providers, and a Big4 firm in Cyprus, how has your extensive background prepared you for this leadership position?
    
   My 15 years of experience have prepared me well for this leadership position in several key ways:
   1. Industry Knowledge: I’ve learned a lot about legal and corporate services, helping me navigate complex rules and regulations.
   2. Efficiency: I’ve developed strong skills in improving operations and making processes more efficient.
   3. Teamwork: I’ve worked with many different teams, which has taught me how to create a positive and productive work environment.
   4. Strategy: My experience at a Big4 firm gave me valuable strategic and analytical skills.
   5. Technology: I’ve used technology to enhance processes and support business goals.

   These experiences have provided me with the skills and knowledge to lead effectively and drive the growth of the Corporate Administration department.

3. Can you walk us through a typical day in your role as Head of Corporate Administration, highlighting the key responsibilities and challenges you face?
    
   Sure! As Head of Corporate Administration, my day typically begins with reviewing the previous day’s activities and planning priorities with my team. I oversee administrative operations across departments or external associates to ensure smooth and efficient processes. A significant part of my day involves meetings with clients as well as meetings with internal teams and department heads to discuss projects, address issues, and improve operations through better communication and collaboration.

   Challenges such as tight deadlines and regulations spur innovation and improvement. I prioritise team development through mentoring to enhance our overall performance.

   In summary, my role involves strategic planning, solving problems, and collaborating with teams to ensure our administrative operations support our office goals and the whole Group as well.

4. What are some of the most rewarding aspects of working in corporate administration? How do you ensure the highest standards of service for your clients and how do you foster teamwork and collaboration within your department to achieve exceptional results?
    
   Some of the most rewarding aspects of working in corporate administration include ensuring smooth operations that support the entire organisation’s success and being able to streamline processes that improve efficiency. To maintain the highest standards of service for our clients, I prioritise clear communication, quick responsiveness, attention to detail, and a proactive approach to anticipating and addressing their needs. By continuously refining our processes and staying updated with industry best practices, we ensure we deliver exceptional service that meets and exceeds our clients’ expectations.

   By following the above, we are able to provide top-notch administrative support that not only meets but exceeds our clients’ expectations, contributing to their success and, ultimately, the success of the Sovereign Group.

   I foster teamwork and collaboration within my department by encouraging open communication, setting clear goals, and promoting a supportive environment where everyone’s contributions are valued. Regular team meetings, brainstorming sessions, and team-building activities help strengthen relationships and align efforts toward achieving exceptional results.

   I aim to create a collaborative and supportive environment where team members can thrive and contribute their best, ultimately leading to exceptional results for the department and the organisation.

5. Having joined The Sovereign Group in November 2022 and now leading a department, what motivated you to join the company initially, and what are your aspirations for the future of the Corporate Administration department?
    
   Joining The Sovereign Group in November 2022 was driven by its esteemed reputation and commitment to excellence in the industry. I was attracted to the opportunity to collaborate with a dynamic team dedicated to advancing Corporate Services and raising service standards. Moving forward, I aspire to make substantial contributions to the company’s ongoing growth and success. Ultimately, my aim is to establish the Corporate Administration department as pivotal to The Sovereign Group’s achievements, enhancing our reputation for excellence and surpassing our clients’ expectations.